Helpdesk Customer Service Technician

Albert A. Webb Associates•Riverside, CA

17d•Onsite

About The Position

WEBB is currently seeking a Helpdesk Customer Service Technician to join our Information Technology team! This position plays a critical role in supporting daily IT operations and ensuring a seamless technology experience for our internal teams. We are looking for a proactive, service-oriented professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional support.

Requirements

Honest, dependable team player with a strong sense of integrity
Working knowledge of workstation repair and maintenance
Experience with Microsoft Windows Professional/Server and Microsoft Office applications, including cloud services
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to prioritize and manage multiple tasks
Ability to work independently and collaborate effectively with diverse teams
Professional, reliable, and maintains a high level of accountability
Ability to adapt to changing priorities, delays, and unexpected events
Willingness to be available during and outside regular business hours as needed
Strong attention to detail and commitment to accuracy
Ability to maintain a high level of confidentiality
Dedicated to providing exceptional client service
Flexible and responsive in a fast-paced environment
Proven ability to manage competing priorities and meet deadlines

Responsibilities

Provides day-to-day helpdesk support by monitoring and resolving IT tickets through the online tracking system
Performs routine maintenance, troubleshooting, and repair of workstations, hardware, and software
Installs, configures, and maintains new hardware, software, and system upgrades
Assists with system maintenance, data backups, and overall network reliability
Supports custom applications and assists users with technical issues and training
Collaborates with the Director of Information Technology on projects and department initiatives
Maintains documentation and contributes to the development and management of standard operating procedures
Ensures a high level of system security, reliability, and performance
Provides both internal and external client support with a strong customer service focus