Helpdesk Technician

Eagle Rock Properties • Plainview, NY

4h • Hybrid

About The Position

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, they specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of executives who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry. The company is seeking an experienced, highly motivated Helpdesk technician with outstanding troubleshooting and communication skills to provide hardware and software end-user support. Individuals should have a strong attention to detail and a commitment to providing excellent customer service.

Requirements

• Minimum 3 years of experience in an IT support role

Nice To Haves

• Microsoft Windows 10 and 11
• Active Directory, DNS, DHCP, TCP/IP
• Microsoft Intune Mobile Device Management (MDM)
• Microsoft 365, Azure AD
• Solid troubleshooting and problem-solving skills
• Must have a car and valid driver’s license
• IT certifications preferred (ex: CompTIA A+, Net+, Microsoft MCP)

Responsibilities

• Provide remote and on-site end-user technical support
• Upgrade, maintain and troubleshoot desktop hardware and software
• Productivity application support (Microsoft Office 365 Suite, Teams, OneDrive)
• Provision and troubleshoot mobile devices (iPhones and iPads)
• Maintain Printers, Scanners, and Multifunction devices
• Maintain and troubleshoot VPN and Remote Access connectivity
• Onboard and Offboard personnel as needed
• Create, update, and maintain support documentation, tickets, and procedures
• Support in the provision of new branch offices
• Occasional travel to remote offices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees