Helpdesk Adminstrator

Dream Finders Homes • Jacksonville, FL

4h • Hybrid

About The Position

The primary role of the Helpdesk Administration is to provide end user assistance. This includes the responsibility to properly document changes. The Help Desk Technician will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

Requirements

• Certification or Related work experience.
• Exceptional communication skills -- both written and verbal
• Strong attention to detail
• Strong organizational skills and time management skills
• Ability to establish and maintain strong relationships

Responsibilities

• Perform Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Maintain compliance with company ITGC policies related to Helpdesk duties.
• Address incoming calls and emails to the Help Desk while ensuring courteous, timely, and effective resolution of end user issues
• Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Assist with documentation for yearly eternal audits as needed
• Effectively communicate and work with employees, internal divisions and external customers.
• Any ad-hoc tasks as assigned.
• Ability to work in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed