Help Desk Technician in Kings Bay, GA

Rigil Corporation•Kings Bay, GA

12d

About The Position

Help Desk Technician in Kings Bay, GA About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders. Location : St Marys, GA/ Kings Bay, GA Job Type : Full Time The Help Desk Technician will provide support services in IT security and business technologies.

Requirements

High school diploma or GED required
2+ years of related work experience
Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
Experience using Windows Deployment Services for client imaging
Must possess and maintain a valid U.S. driver’s license
Secret clearance required
Ability to obtain a Top-Secret clearance.
Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.

Responsibilities

Provide immediate, real-time assistance in response to end-user questions and trouble reports.
Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
Other duties as assigned.