Help Desk Technician
JST•Hurlburt Field, FL
•Onsite
About The Position
JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture.
Requirements
- Active DoD Secret clearance
- CompTIA Security+ certification
- Customer Service experience
Responsibilities
- Provide a total customer support service as a single point of contact for all issues relating to IT and IS services
- Provide local and remote Technical Support Services for end user support
- Maintain and return customers to normal IT Operations with the smallest possible impact
- Provide support for IT Solutions software and hardware service requests and incidents
- Resolve service desk tickets Tier I aids support to the Proven IT Help Desk which is the first line of support for our customers
- Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues
- Works with clients over the phone to investigate issues and provide solutions
- Documents calls and resolutions to ensure continuity throughout the team
- Be able to rotate schedules if needed.
Benefits
- full benefit package
- collaborative work environment
- strong company culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
