Help Desk Technician
About The Position
Implement and support computerized information systems and networks to help employees and management perform mission-critical work. Identify, diagnose, troubleshoot, and resolve hardware, software, network, application, and system issues. Perform configuration tasks, including employee additions and deletions, email profiles, system access, and internet access. Serve as a point of contact for users regarding voice and data communications, PC hardware, software functionality, and general technology support. Plan, test, evaluate, and assist with implementation of new hardware and software technologies. Upgrade and configure system software that supports Bank applications based on project or operational needs. Provide application software integration and support. Create and maintain documentation related to system configurations, mapping, processes, service records, and support activity. Support Microsoft Exchange environments and related hardware and software. Work as a team member to support information technology goals, strategies, projects, and department objectives. Maintain confidentiality of customer, employee, system, security, and Bank information. Perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Associate or bachelor’s degree in information technology, computer science, information systems, cybersecurity, or related field preferred.
- Prior help desk, technical support, network support, systems support, or related IT experience preferred.
- Experience with Microsoft Windows, Microsoft Office, Microsoft Exchange, hardware support, software troubleshooting, user access, and basic networking preferred.
- IT, networking, systems, cybersecurity, or related certification preferred, or willingness to obtain certification as requested by the Bank.
- Equivalent combination of education, training, and experience may be considered.
Responsibilities
- Implement and support computerized information systems and networks.
- Identify, diagnose, troubleshoot, and resolve hardware, software, network, application, and system issues.
- Perform configuration tasks, including employee additions and deletions, email profiles, system access, and internet access.
- Serve as a point of contact for users regarding voice and data communications, PC hardware, software functionality, and general technology support.
- Plan, test, evaluate, and assist with implementation of new hardware and software technologies.
- Upgrade and configure system software that supports Bank applications.
- Provide application software integration and support.
- Create and maintain documentation related to system configurations, mapping, processes, service records, and support activity.
- Support Microsoft Exchange environments and related hardware and software.
- Work as a team member to support information technology goals, strategies, projects, and department objectives.
- Maintain confidentiality of customer, employee, system, security, and Bank information.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
