Help Desk Merchant Services

Cornerstone Credit Services • Anchorage, AK

5d • Onsite

About The Position

Cornerstone Credit Services is looking for a Help Desk Technician in our merchant services office. Our high energy, fast-paced business environment requires a hard working, dependable person with outstanding customer service and communication skills and the ability to manage multiple projects daily, both in the office and at client locations. Candidates must type 35wpm accurately, be organized and task/detail-oriented, and devoted to providing outstanding customer service. The electronic payments field is updating constantly so the right candidate must show the ability to grow in product and industry knowledge. Must be able to assess merchants' needs, troubleshoot and fix technical issues, and suggest or promote alternative products or services. Must have excellent follow through on assigned tasks and projects. Must be able to demonstrate excellent record of attendance and punctuality. This position is not remote.

Requirements

• Proven experience, work ethic and a drive to succeed
• Outstanding customer service and communication skills
• Ability to manage multiple projects daily
• Type 35wpm accurately
• Organized and task/detail-oriented
• Ability to grow in product and industry knowledge
• Excellent record of attendance and punctuality
• High school diploma or GED
• 18 years of age or older
• Reliable transportation
• Valid driver's license
• Current auto insurance

Nice To Haves

• Credit Card terminal and processing experience

Responsibilities

• Assess merchants' needs
• Troubleshoot and fix technical issues
• Suggest or promote alternative products or services
• Manage multiple projects daily, both in the office and at client locations
• Provide outstanding customer service
• Follow through on assigned tasks and projects

Benefits

• Extensive training
• Positive team-environment
• 401(k) with employer matching
• Health, Rx, Dental, Vision insurance
• Employee assistance program
• Paid time off
• Employee Stock Ownership Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED