Help Desk Analyst
AmeriLife•Clearwater, FL
•Onsite
About The Position
The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.
Requirements
- Proficiency with web browsers/settings on multiple devices
- Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
- Excellent communication and customer relation skills.
- Trouble shooting pc and iOS
- Experience with Apple iOS setup and deployment
- Knowledge of Mobile Device Management (MDM) software
- Knowledge of VUE platform
Nice To Haves
- A positive ‘can do’ attitude
Responsibilities
- Setup and support of iPad iOS
- Setup and support of Microsoft Surface tablets
- End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
- Administration support of AgentXcelerator online agent platform – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
- Administration of VUE platform for user account setup and activation
Benefits
- PTO
- medical
- dental
- vision
- retirement savings
- disability insurance
- life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
