Help Desk Analyst
About The Position
Pursuit Aerospace is a global manufacturer of complex aircraft engine components committed to continuous operational improvement and customer service. The Help Desk Analyst supports applications, infrastructure, and end-user systems throughout the multi-site organization, with the position supporting the South Windsor, Connecticut site. The role includes providing phone support to employees worldwide for part of the day, installing computer hardware and software, supporting user onboarding and deboarding, troubleshooting network and hardware issues, and assisting with server maintenance, upgrades, and related projects. The analyst also performs hands-on tasks, helps maintain user and technical documentation, and supports the entire business through the company’s shared-services approach.
Requirements
- Associate's degree in computer science, information technology, or a related field.
- At least 2 years of experience working in IT.
- Must be able to read, write, and speak fluent English.
- Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future.
- Must be able to perform work subject to ITAR/EAR regulations.
Nice To Haves
- Bachelor's degree in computer science, information technology, or a related field.
- Experience working with a help desk ticketing system, such as ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, or Solarwinds Web Helpdesk.
- Experience working with remote support tools such as LogMeIn Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support.
- Ability to read and interpret technical instructions and follow work instructions, especially checklists.
- Ability to write technical solutions and provide help desk ticket updates.
- Energetic, organized, and detail-oriented.
- Highly developed interpersonal skills and ability to work well in a team-based environment.
- Customer-focused and pragmatic problem solver.
- Ability to work independently with minimal supervision.
- Technically inclined in modern computer systems.
Responsibilities
- Provide phone support for company employees worldwide for a portion of the day.
- Install PC hardware and software.
- Perform onboarding and deboarding duties for end users.
- Assist with network and hardware troubleshooting.
- Assist in performing preventative maintenance and upgrades on servers.
- Help facilitate and participate in project-related work.
- Perform hands-on tasks determined by the information systems staff.
- Assist in updating user and technical documentation.
- Support the entire business when applicable as part of the IT shared-services approach.
- Follow other instructions and perform other related duties assigned by the supervisor.
Benefits
- Health insurance
- Disability insurance
- 401(k) match
- Flexible spending accounts
- Employee Assistance Program (EAP)
- Paid time off
- Company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
