Help Desk Analyst
Pursuit Aerospace•Manchester, CT
•Onsite
About The Position
We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization. This position will support the Newburyport, MA and Malden, MA sites.
Requirements
- Associate's degree in computer science, information technology, or related-field
- At least 2 years of experience working in IT
- Must be able to read, write, and speak fluent English
- Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
- Must be able to perform work subject to ITAR/EAR regulations.
Nice To Haves
- A Bachelor's degree in computer science, information technology, or related-field is preferred.
- Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk
- Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support
- Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.
- Adept in writing technical solutions and providing helpdesk ticket updates
- Energetic, organized, and detailed oriented.
- Highly developed interpersonal skills and the ability to work well in a team-based environment.
- Customer focused and pragmatic problem solver.
- Ability to work Independently, with minimal supervision.
- Technically inclined in modern computer systems
Responsibilities
- Provide phone support for company employees worldwide for a portion of the day
- Perform installation of PC hardware and software.
- Perform onboarding and deboarding duties for end users.
- Assist in network and hardware troubleshooting.
- Assist in performing preventative maintenance and upgrades on servers.
- Help to facilitate and participate in project related work.
- Perform hands on tasks determined by the information systems staff.
- Assist in updating user and technical documentation.
- Embrace I.T. shared services approach of supporting the entire business when applicable.
Benefits
- health and disability insurance
- 401(k) match
- flexible spending accounts
- EAP
- paid time off
- company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
