IT Support Specialist, Taylion Homeschool
About The Position
The Help Desk Technician is an entry-level IT support position focused on providing friendly, dependable Tier 1 help desk support to staff, educators, students, and families, with a specialized focus on the Homeschool program. The role responds to help desk requests by email and phone; troubleshoots common hardware, software, and network issues; sets up and tracks devices and inventory; supports classroom and office technology; and documents incidents and solutions accurately and on time. The technician works alongside higher-tier IT staff and escalates complex issues while developing technical skills. The position is in person and may require travel between school sites.
Requirements
- High school graduation supplemented by significant coursework in information technology.
- Entry level: 0–1 year of experience in IT support or a related field; internships, school projects, volunteer work, or customer service experience are welcome.
- Working knowledge of desktop operating systems (Windows, macOS), productivity software, and common applications.
- Familiarity with Google Workspace for Education administration.
- Familiarity with troubleshooting techniques, networking concepts, and basic IT security best practices.
- Strong organizational and documentation skills.
- Ability to work independently, manage time effectively, and prioritize competing demands.
- Excellent customer service and interpersonal skills.
- Eagerness to learn, grow, and adapt to new technologies.
- Strong technical aptitude, clear communication, and a customer-focused mindset.
Nice To Haves
- Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent coursework, certifications (such as CompTIA A+ or Google IT Support), or hands-on experience.
- Some prior IT job experience is preferred.
Responsibilities
- Manage the full lifecycle of student Chromebook devices, including configuration, asset tracking, shipment to homeschool families, returns processing, and redeployment.
- Serve as the primary help desk technician for the Homeschool department, responding to email and phone support requests from families and staff.
- Provide entry-level Tier 1 help desk support for hardware, software, and network issues for staff and students, escalating complex issues to higher-tier IT staff.
- Assist with device inventory management, deployments, and lifecycle tracking.
- Perform basic networking tasks such as cabling, printer configurations, and troubleshooting connectivity issues.
- Assist higher-tier IT staff with technology audits by gathering data, verifying inventory, and supporting documentation efforts.
- Manage and maintain user accounts in Google Workspace, including account creation, password resets, and group membership updates.
- Train and guide users on IT systems, applications, and best practices.
- Maintain accurate ticketing system records and contribute to the IT knowledge base.
- Travel between school sites as needed.
- Collaborate with other IT staff to ensure consistent, high-quality support across all departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
