Help Desk Technician - AVALA Hospital - RH477

AVALA • Covington, LA

36d • Onsite

About The Position

Serves as the first point of contact for customers seeking technical assistance via phone or e-mail. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Determines the best solution based on the issue and details provided by the customer.

Requirements

• Associates Degree in Computer Science or related field preferred.
• 1+ years of experience working in a help desk environment preferred
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• Proficiency with Windows and MAC OS
• Excellent oral communication skills
• Ability to organize and manage assigned Help desk tickets
• Skill to diagnose and resolve computer and printer issues
• Reliable transportation to handle issues at remote locations within 30 miles of hospital
• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer knowledge.
• Basic printer knowledge.

Responsibilities

• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email and IM
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier, as appropriate
• Install, maintain, and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree