Help Desk Technician

Suzor IT•Lunenburg, MA

25d•$23 - $27•Hybrid

About The Position

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis. We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs. The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary. The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.

Requirements

2+ years of customer service experience.
Excellent written and verbal communication skills.
Good interpersonal skills.
Attention to detail.
Good problem-solving skills.

Nice To Haves

Relevant License/Certification - CompTIA A+

Responsibilities

Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
Establishing good relationships with all departments and colleagues.
Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
Installing and configuring hardware and software components.
Repairing or replacing damaged hardware.
Educating staff on best technology/security practices.
Performing tests and evaluations of new software and hardware.
Creating and managing technical documentation.
Providing basic computer training.