Work in Basketball!-Help Desk Technician
About The Position
As a part-time Help Desk Technician, you will provide game day support for games and events with the NBA and its affiliated leagues. During the league seasons, flexibility is key as the workday could be morning, afternoon or night shifts based on league game schedules. You will be responsible for ensuring SMT/NBA resources are functional pregame as well as monitor multiple systems and applications during live events. Additionally, you are expected to troubleshoot multiple systems and connections in the event of irregular or total loss of functionality. This role requires the ability to work nights, weekends and holidays throughout NBA season, including preseason and summer league, as well as affiliated league schedules. Weekly hours will range between 15-30 hours/week. This position will report on-site to the NBA Headquarters in Secaucus, NJ.
Requirements
- Knowledge of computer hardware, software, and Windows OS
- Excellent attention to detail
- Basic Basketball Rules Knowledge
- Strong verbal communication and interpersonal skills
- Availability to work night, weekend, and holiday games
- Ability to quickly process feedback from the system and adjust in real time
- Ability to work well under pressure and complete tasks on time
- Ability to follow daily checklists and other written procedures
- Ability to provide Events support during the off-season and when needed
- Must be reliable in execution of assigned tasks and detail oriented
- Must be dependable in terms of punctuality and task performance efficiency
- Able to complete assigned projects and assignments in a timely manner
Nice To Haves
- Previous technical troubleshooting skills preferred
Responsibilities
- Systems support for all NBA league, systems and applications
- Monitors multiple systems and applications
- Works within a group to ensure that our services are delivered successfully
- Creates and continues an open communication platform with SMT and its clients
- Communicates with staff on-site for verification of SMT system deliverables
- Performs system maintenance when necessary – both on and off-site
- Troubleshoots system components – computers, cameras, cables, printers, networks, and SMT software
- Assists in testing all related hardware and software, diagnoses problems and recommends solutions for debugging
- Logs tickets for all calls, emails, or any issues communicated to the help desk
Benefits
- The hourly rate for this position is $20-$25/hour based on experience.
- Opportunities to grow within our SMT team.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
