Help Desk Technician

IntelliPro Group Inc. • Menomonee Falls, WI

5d • $25 - $29

About The Position

We are seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. In this role, you will troubleshoot hardware, software, and network-related issues while delivering high-quality customer service. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to manage multiple support requests in a fast-paced environment.

Requirements

• 1–3 years of experience in an IT support or related environment (or equivalent combination of education and experience)
• 1–3 years of customer service experience
• Basic to intermediate knowledge of desktop and laptop operating systems
• Experience troubleshooting software, hardware, and basic networking issues
• Familiarity with installing and configuring software applications and print drivers
• Strong ability to diagnose and resolve technical issues
• Experience supporting enterprise users and client-facing environments
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a team environment with a flexible schedule

Nice To Haves

• Experience troubleshooting desktops, printers, and laptops preferred
• Ability to collaborate with IT teams for escalations and issue resolution

Responsibilities

• Identify, manage, escalate, and resolve technical issues in a timely and professional manner
• Provide basic to intermediate technical support to clients
• Troubleshoot application issues and diagnose desktop and laptop software problems
• Install, configure, and maintain software, print drivers, utilities, and related applications
• Troubleshoot a wide range of IT issues including software, hardware, and networking
• Monitor systems to identify potential problems and take corrective action
• Ensure all issues are properly documented and escalated according to support processes
• Deliver consistent, customer-focused technical support while meeting service level expectations

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees