Help Desk Technician
About The Position
CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.
Requirements
- Prior IT Service Desk operations experience.
- Must have an active SECRET clearance.
Responsibilities
- Serve as the initial point of contact for users seeking technical assistance.
- Gather and analyze information about user issues to answer questions about installation, operation, configuration, customization, and usage of assigned products.
- Determine the best way to resolve user problems.
- Provide technical support for hardware, systems, sub-systems, and/or applications.
- Assist users with navigating application menus.
- Remotely access customer computers to provide support.
- Troubleshoot network connectivity issues.
- Work with remote employees on a corporate network.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
