Help Desk Technician
Derick Dermatology PLLC•Naperville, IL
•$65,000 - $80,000•Hybrid
About The Position
The Helpdesk Technician provides front-line in-person and remote technical support to end users by diagnosing, resolving, and escalating IT issues in a timely manner. Ensures a high level of customer service while maintaining system reliability and user productivity. Contributes to continuous improvement of support processes and documentation.
Requirements
- Creative problem solver who enjoys working in a dynamic and rapidly-changing work environment
- Inquisitive learner who balances a strong desire to learn about new and existing technologies with completing tasks in a timely manner
- Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
- Detail-oriented team player who takes ownership of tasks until completion
- Great communicator with an aptitude for helping non-technical people with technical problems, with a supportive and positive attitude
- Experience in troubleshooting operating systems, networked printers, and business applications
- Experience with Active Directory administration
- Comprehension of basic networking concepts
- Experience with Windows 11 administration
- Must be able to lift boxes and devices weighing up to 50lbs
- Must be available occasionally after hours and on weekends in emergency situations or for scheduled maintenance operations
- Must maintain a valid driver’s license
Nice To Haves
- Experience in the medical industry, familiarity with HIPAA, and EMR systems
- Experience administering Intune Office 365, VoIP phone systems, and Imprivata software
- Experience with IT support ticketing systems
- Basic familiarity with VMware software suite, Thin Client administration, and door access control systems
- Desktop Support: 2+ years
- Bachelor’s degree
- CompTIA, Microsoft or other certifications a plus
Responsibilities
- Responds and follow up on helpdesk tickets submitted via phone, email, and walk-ups
- Resolves issues directly, whether remotely or on site; escalate issues to senior technical personnel as necessary
- Travels to the different offices whenever onsite presence is required
- Creates and maintains documentation for daily tasks, end user instructions, recurring issues, standard procedures, and other items
- Maintains hardware and software inventories
- Deploys / decommissions computers, printers, scanners, phones or other hardware
- Creates and manages of user accounts / groups in Active Directory, Exchange, Office 365
- Creates and manages of employee badges
- Assists with maintenance of VoIP phone system accounts
- Administers user sessions in an Omnissa Horizon environment with Imprivata authentication methodologies
- Performs other duties as assigned
Benefits
- Weekly Pay
- Paid Training
- Uniform Provided
- Opportunities for Advancement
- Employee Assistance Program (EAP)
- Employee Discount on Cosmetic Services and Products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
