Help Desk Technician

Klinedinst PC•San Diego, CA

10d•$22 - $24•Onsite

About The Position

Put your LegalTech career into high gear at Klinedinst. Our San Diego office is a fast-paced law firm, and we are looking for motivated candidates to become our next Help Desk Technician. With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services while nurturing the professional development and personal advancement of each and every employee. We work hard to promote a positive, vibrant culture built on teamwork and inclusion. And we want you to be an integral part of improving company capabilities and training the team.

Requirements

Familiarity with Windows 10 as well as Apple OS and iOS devices
Experience with Windows deployment tools and Prism Deploy tool
Experience with terminal services, Labtech and other remote management software

Responsibilities

Maintain computer hardware of on-prem and hybrid network users
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.)
Maintain backup of all files, security, and rights
Install and update software applications as required
Establish and maintain network users, user environment, directories, and security
Update the desktop operating system as required, familiarity with Windows 10 as well as Apple OS and iOS devices
Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool
User account administration including setup, rights, email distribution and security groups
Remote troubleshooting with terminal services, Labtech and other remote management software
Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens