Help Desk Technician

Pella Windows and Doors by Gunton Corporation • Bedford Heights, OH

2d • $45,000 - $50,000

About The Position

This Help Desk Technician role is an excellent opportunity for recent college graduates looking to launch their career in IT. In this position, you will build hands-on experience supporting employees across the company with hardware, software, and system needs, while learning how to maintain and improve business-critical technology systems.

Requirements

• Recent graduate eager to start a career in IT or technology support
• Enjoys solving problems and learning new systems in a fast-paced environment
• Adaptable, coachable, and motivated to grow their technical skills
• Works well independently and as part of a collaborative team
• Communicates clearly and professionally with others

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent coursework/internship experience)
• Internship, coursework, or project experience related to IT support or Helpdesk environments
• Strong communication skills and willingness to interact with employees at all levels of the organization
• Exposure to supporting users across multiple locations is a plus, but not required

Responsibilities

• Serve as a first point of contact for Helpdesk requests via phone and email, troubleshooting issues and documenting solutions, with guidance from senior team members when needed
• Support the daily flow of business system operations and gain exposure to how technology enables company processes
• Assist in ordering, tracking, and receiving IT equipment from vendors
• Set up and deploy computers and devices for employees, ensuring they are properly configured and ready to use
• Help maintain an accurate inventory of company hardware and equipment
• Document processes and contribute to improving system procedures over time
• Learn and stay current on new technologies, software updates, and tools that improve system performance
• Assist with installing and upgrading software across company devices
• Prioritize tasks effectively while collaborating with the IT team lead and peers
• Take on additional projects and responsibilities to expand your skill set and experience
• Follow company policies and actively participate in initiatives that support employee engagement and continuous development
• Build strong working relationships across teams to deliver excellent internal customer service

Benefits

• Career growth opportunities
• Competitive base salary with incentive potential
• Paid time off
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Flexible Spending Account (FSA) options
• 401(k) with profit sharing
• Ongoing learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level