Help Desk Technician
Rain For Rent•Bakersfield, CA
•$23 - $32
About The Position
As a Help Desk Technician, you will be responsible for providing one-on-one and phone-based support to computer users; installs, configures, and troubleshoots computer hardware, software applications and associated networking connectivity.
Requirements
- Provide one-on-one and phone-based support to computer users
- Install, configure, and troubleshoot computer hardware, software applications and associated networking connectivity
- Install and perform basic configuration of a workstation running Windows 10
- Install service packs or application updates
- Configure a DHCP client or static IP address
- Perform basic TCP/IP troubleshooting with standard IP tools (Ping, Trace Route, IP configuration)
- Troubleshoot basic user level issues in Windows 10 (logon issues, application issues)
- Read log files and event viewer
- Lock and unlock user accounts
- Reset user passwords
- Assign user groups and file level security within Active Directory
- Add and remove users as needed
- Add, change, or delete O365 user profiles
- Configure a Microsoft Outlook client
- Support and maintain Active Directory structure within a multi-domain environment
- Familiarity with ticketing platforms (Cherwell, Jira Service Desk)
- Familiarity with ITIL methodologies
Responsibilities
- Ability to add an internal or external peripheral, update system BIOS, replace a hard disk, replace a power supply, replace a keyboard or mouse
- Be able to add paper, replace toner, clear paper jams and troubleshoot basic printer problems. Ability to use the Printer Administration to manage printers, jobs, and user rights to print
- Be able to follow written instructions to install and perform basic configuration of a workstation running Windows 10. The ability to install service packs or application updates
- Ability to configure a DHCP client or static IP address. Ability to perform basic TCP/IP troubleshooting with the standard IP tools such as Ping, Trace Route, and IP configuration
- Be able to trouble shoot basic user level issues in Windows 10 such as logon issues, application issues and reading the log files and event viewer
- Ability to lock and unlock a user account rest a user’s password assigns user groups and files level security within Active Director. Be able to add and remove users as needed
- Be able to add change or delete O365 user profiles as well as the ability to configure a Microsoft Outlook client.
- Ability to support and maintain Active Directory structure within a multi-domain environment
- Be familiar with ticketing platforms (Cherwell, Jira Service Desk) and ITIL methodologies
Benefits
- Comprehensive medical, dental, and vision insurance
- Matching 401(k) retirement savings plan
- Competitive base salary
- Nine paid holidays and a generous paid time off (PTO) program
- Tuition reimbursement to support continued education
- Company-sponsored training and career development opportunities
- Pet insurance and many other valuable perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
