Help Desk Technician

CEDGE, INC.•Scott AFB, IL

4d•Onsite

About The Position

C-edge is looking for multiple Desktop Support Technicians at all experience levels to join our organization and support USTRANSCOM.

Requirements

Excellent communication skills with a proven ability to produce information in a clear and concise manner, both verbally and in writing while maintaining professionalism and maturity.
Demonstrated technical expertise with exceptional mathematical, analytical and critical thinking skills and an effective and innovative ability to solve problems.
Outstanding organizational and attention to detail skills with a demonstrated ability to work in an environment with multiple interruptions while effectively and efficiently prioritizing tasks and responding quickly to situations as they arise.
Energetic, self-starter with a proven ability to thrive independently with minimal to no supervision as well as on a team in a mentoring and learning environment
Exceptional customer service and interpersonal skills with a proven ability to establish and maintain effective working relationships with employees at all levels of the organization as part of a diverse and inclusive workforce.
Sensitivity to, and appreciation of cultural, political and geographical differences
Minimum of 2 years of experience (or 3 years of experience for Intermediate Level Positions; or 5+ years of experience for Senior Level positions) with each of the following technology skills:
Windows Operating Systems (Windows 7 and higher)
Apple OSX desired in addition to Windows
Experience supporting common desktop software including Microsoft Office and Outlook, Adobe Acrobat and Creative Suite, Mozilla Firefox and Thunderbird, Chrome and Edge browsers, communication/collaboration/messaging tools, and multimedia players
Experience configuring and troubleshooting common antivirus/anti-malware and end-point client tools
Experience troubleshooting and resolving VPN and desktop connection issues
Experience using remote desktop troubleshooting and administration tools
Experience with DoD security tools and procedures (STIG, ACAS, eMASS)
Remedy ticketing system
Active Secret Clearance is required
An Interim Secret Clearance at employment start date may substitute for Active Secret Clearance
A current DoD 8570 IAT-II Certification (e.g. Security+ CE, CCNA Security, etc.) is required.

Nice To Haves

An Associate's Degree in a computer-science related field is preferred (a Bachelor's Degree in a computer-science related field is preferred for Senior Level positions)

Responsibilities

Assist users with PC desktop and laptop problems, settings, software and driver installations and removals, and other desktop/deskside support tasks
Configure, maintain, and troubleshoot desktop platforms and peripherals
Perform desktop/workstation upgrades, new installations, moves, changes, and deinstallations
Test and maintain desktop standard images and baselines in accordance with DoD STIGs
Install, configure, and replace desktop peripherals including printers and CAC readers
Validate desktop configurations and proper end-point product installation and operation, including HBSS and/or McAfee
Apply antivirus and anti-malware updates
Develop and maintain desktop-related technical documentation including guides, FAQs, SOPs, and reports
Update desktop change records in Remedy or other ITSM tool
Coordinate user support with Help Desk and System Administration staff
All other duties as assigned