Part-Time Help Desk Technician
About The Position
Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington, VA. The company is an equal opportunity employer and is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Requirements
- Secret Security clearance required
- Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
- Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.
- Knowledge of customer support concepts and methods installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.
- Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
- Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
- Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
- Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
- Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
- Working knowledge of and experience working with Active Directory.
- Working knowledge of and experience working with local and secure networks.
- Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
- Working knowledge of and experience working in and around the Army environments and familiar with Classified IT supports.
Responsibilities
- Perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
- Serve as the primary POC for incident and problem resolution and escalation.
- Ensure Information Assurance (IA) requirements are met for all devices.
- Assist with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
- Familiar with decommissioning of Army assets and Lifecycle Management SOPs.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
