Help Desk Technician

Edgewater Federal Solutions, Inc.•Washington, DC

14d•Onsite

About The Position

We are seeking a dedicated Help Desk Support Technician to join our team. The ideal candidate will have knowledge in supporting various operating systems for computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site in Washington, DC. This role is responsible for providing timely and effective assistance to resolve user problems and ensure minimal disruption to business operations.

Requirements

US Citizen and active Secret clearance.
A bachelor’s degree or relevant experience in Information Technology.
Experience with providing technical support, troubleshooting and resolving issues with software applications and computer hardware for users.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work a regular schedule at the Washington DC locations.
A team player with a customer-oriented approach.

Responsibilities

The Help Desk Technician is the first line of support for users seeking assistance with hardware, software, and network-related issues.
Provide technical support for operating systems such as Window, iOS, Linux and various software applications.
Assist users with installation, configuration, and troubleshooting of hardware and software.
Provision and deploy new hardware for users.
Maintain a high level of customer service for all support requests.
Take ownership of user problems and be proactive when dealing with user issues.