Help Desk Technician
Talbert House•Cincinnati, OH
•$18 - $22•Onsite
About The Position
Serving as the first point of contact for users seeking technical assistance over the phone or email and perform remote troubleshooting diagnostic techniques.
Requirements
- Excellent written and verbal communication skills
- Strong customer service skills and problem-solving skills through the knowledge of network administration
- Exceptional technical, analytical and conceptual thinking skills; advanced technical skills
- Familiar with relational database concepts and client server concepts
- Associate’s Degree in Information Technology, Computer Science, Engineering preferred
- Tech savvy with working knowledge of office automation products, databases and remote control
- Sharp trouble shooting skills
Responsibilities
- Work closely with users, clients, technicians and managerial staff; train computer users
- Occasionally write training manuals
- Determine the best solution based on the issue and details provided by customers by providing fast and useful technical assistance on computer systems
- Answer queries on basic technical issues and offer advice to solve them
- Walk through the problem-solving process
- Ask direct questions to best determine nature of problem
- Direct any unresolved issues to the next level of support
- Maintain daily performance of computer systems
- Run reports to determine malfunctions
- Run reports to analyze common complaints and problems
- Install, modify and repair computer hardware and software
- Clean computers
- Install computer peripherals for users
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
