Help Desk Technician 2026-27

Porter-Gaud School • Charleston, SC

1d • Onsite

About The Position

Porter-Gaud School is an Episcopal, independent, coeducational day school serving approximately 1,050 students in Grades 1-12. Porter-Gaud also includes The O'Quinn Schools of Porter-Gaud, serving approximately 620 students across two campuses in programs for two-year-olds through 5K. Porter-Gaud School is seeking Helpdesk Technician to join its Technology Department for July 1, 2026. This is an excellent opportunity for an entry-level technology professional who is eager to grow their skills and advance within a collaborative and innovative school environment. This is a 12 month non-exempt position. The Helpdesk Technician will provide technical support to faculty, staff, administrators, and students while helping to advance the School's technology initiatives. The primary responsibility of this position is managing the technology helpdesk system, including responding to, assigning, and resolving support requests both in person and remotely. The ideal candidate is innovative, proactive, service-oriented, and enjoys working as part of a team.

Requirements

• Bachelor's degree from an accredited college or university; or Associate's degree with relevant certifications and experience.
• Strong working knowledge of Apple and Windows operating systems.
• Strong understanding of Google Workspace and related applications.
• Understanding of computer networking fundamentals and security concepts.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Nice To Haves

• One to three years of relevant technology support experience.
• Experience with JAMF or similar device management platforms.
• Experience supporting educational technology environments.

Responsibilities

• Manage and support the School's helpdesk ticketing system.
• Respond to and resolve technology support requests from faculty, staff, students, and administrators.
• Assist with the management and deployment of devices through the School's Mobile Device Management (MDM) platform, JAMF.
• Support user accounts and permissions in Active Directory and Google Workspace.
• Assist with technology inventory management and asset tracking.
• Provide support for classroom audiovisual technologies.
• Evaluate emerging technologies and identify opportunities to improve technology services across the School.
• Assist the Director of Technology with the day-to-day operation of the School's technology infrastructure, including: Network systems (firewall, wireless, switches), Servers, Phone systems.
• Perform other duties as assigned by the Director of Technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree