Help Desk Technician

TEKsystems•Lake No. 2, MN

7d•$22 - $30•Onsite

About The Position

Are you a hands-on IT professional who enjoys solving problems and supporting users in real time? We’re looking for a Help Desk Technician to serve as the primary IT support resource at a dynamic and fast-paced location. This is a highly visible role where you’ll work directly with both technical and non-technical users, making a real impact on day-to-day operations.

Requirements

Strong background in end-user IT support / help desk environments
Experience supporting Microsoft 365, Outlook, and Windows OS
Familiarity with ticketing systems (ServiceNow or similar)
Knowledge of PC hardware troubleshooting and device imaging
Solid understanding of networking fundamentals (TCP/IP, VPN, LAN/WAN)
Excellent communication skills—ability to support both technical and non-technical users
Strong troubleshooting, analytical thinking, and problem-solving skills

Nice To Haves

Certifications such as CompTIA A+ and/or ITIL
Experience with Cisco networking
Experience with VMware and Citrix environments
Experience with Thin clients (e.g., IGEL OS)
Experience with Remote management tools and enterprise IT systems

Responsibilities

Provide onsite, desk-side, and remote IT support for end users
Troubleshoot hardware, software, and connectivity issues across multiple systems
Manage and resolve tickets using a help desk system (e.g., ServiceNow)
Support Windows 10/11 and Microsoft 365 environments
Assist with device setup, imaging, and deployment (PCs, laptops, mobile devices)
Handle account support, application access, and system permissions
Coordinate hardware/software procurement and asset tracking
Support networking components (LAN/WAN, VPN, Cisco equipment)
Assist with virtualization tools (VMware, Citrix) and thin clients
Partner with IT leadership and infrastructure teams to maintain system performance
Train and guide end users on best practices and IT tools
Maintain detailed documentation and contribute to process improvements