Help Desk Technician
ATA Services Inc•Santa Fe, NM
•$0 - $26•Onsite
About The Position
Help Desk roles, including Help Desk Technician and Help Desk Specialist, serve as the first point of contact for users experiencing technical problems. Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients.
Requirements
- Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applications
- Strong communication, problem-solving, and customer service abilities
- Prior help desk, technical support, or IT experience is advantageous
Nice To Haves
- ITIL, HDI, MCP, MOUS, CE, CCNA, or other relevant IT certifications
Responsibilities
- Respond to user inquiries via phone, email, or chat and provide timely technical support
- Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems
- Run diagnostic programs, isolate problems, and implement solutions to restore functionality
- Document issues, resolutions, and procedures for future reference
- Assist with installation, configuration, and maintenance of computer systems and peripherals
- Provide guidance to users on software usage and best practices to enhance productivity
- Escalate complex issues to higher-level IT staff when necessary
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
