Help Desk Technician

SAIC • Chantilly, VA

9d • Onsite

About The Position

SAIC is seeking a Help Desk Technician to join their team. This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK. As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket.

Requirements

• Active Top-Secret Clearance with Polygraph

Responsibilities

• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls and/or tickets to subject matter experts, when necessary.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.
• Maintain and improve training materials for the system and host live training sessions both in-person and virtual.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed