Help Desk Tech Support – ME – 1108

Compass Systems & Programming • Gardiner, ME

2d • Onsite

About The Position

This is an on-site contract position for a Help Desk Technical Support person in the mid-state Maine area, with a minimum duration of 1 year. Recent graduates with an A+ Certification will be considered even without professional experience, making it a terrific first-job opportunity.

Requirements

• Desktop Support
• Windows
• Microsoft Office
• Customer Service
• 1-3 years of desktop experience or A+ Certification
• Ability to perform work requiring lifting up to 50 lbs. and/or physical exertion may be required; this work may require crawling, climbing, kneeling, and the ability to grasp small objects with both hands.
• Demonstrate an understanding of customer relationship best practices; demonstrate an understanding of empathy and how to exercise it with a variety of personalities
• Strong communication skills; both written and spoken.

Responsibilities

• Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device.
• Provide limited training to the end users for them to achieve minimal performance in computing.
• Proactively address customer needs
• Provide accurate and complete answers to general use and environment questions in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees