Help Desk Tech I - Junior Tech
About The Position
The Help Desk Tech I is an essential member of the Tech Resources Help Desk and part of the Academic Technology team within the Information Technology Group at the Boston Architectural College. The position reports to the Senior Manager of Support Services and provides technology support to staff, faculty, and students. It also helps ensure that computer lab equipment, printers and plotters, and loaner equipment remain operable. The role offers opportunities to gain experience in support desk services, information security, multimedia services, computer lab management, and printing systems management. The Technology Resources department is a small team supporting technology and infrastructure across the college. The position focuses on resolving issues effectively and offers opportunities for growth, development, and responsibility beyond a typical help desk environment. This is an on-site, in-person position for 20–24 hours per week, primarily on weekends. Office days may vary according to the time of year and office needs, and flexible hours are required in accordance with the academic season. Pay is $20 per hour.
Requirements
- High school diploma.
- Computer literacy in Windows OS.
- Detail-oriented.
- Excellent verbal and written communication and consultative skills.
- Excellent problem-solving skills.
- Organizational skills and the ability to prioritize effectively.
- Ability and willingness to support collaborative efforts.
- Ability to work independently with minimal supervision.
- Commitment to the mission of the BAC and to providing high-quality service to BAC constituencies.
- Ability to work flexible hours in accordance with the academic season.
Nice To Haves
- Some college experience.
- Experience in a Windows environment.
Responsibilities
- Provide timely support and track help desk requests received through walk-ins, phone calls, and the ticketing system.
- Perform basic maintenance and troubleshooting for hardware issues, software errors, and printing issues.
- Coordinate support for multimedia events, equipment scheduling, and loaner equipment.
- Track assigned tickets through the BAC ticketing system through final resolution.
- Provide proactive, professional, and friendly service in all interactions.
- Perform other tasks as assigned.
- Help ensure the operability of computer lab equipment, printers and plotters, and loaner equipment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
