Help Desk Engineer I

SAIC•Princeton, NJ

1d•Onsite

About The Position

SAIC is seeking a Help Desk Technician to support a 24x7 data center and its users at a customer site in Princeton, New Jersey. The role supports the operation of a supercomputer, associated systems, and users’ computer systems in a heterogeneous environment. The position includes monitoring batch compute jobs, network performance, and facility infrastructure, while providing professional, user-friendly assistance to highly technical climate scientists. Work is performed under the guidance of professional staff and includes scheduled alternating 12-hour shifts.

Requirements

High school diploma.
At least 3 years of experience.
U.S. citizenship and the ability to obtain and maintain a Public Trust clearance.
Experience working directly with general Information Technology.
Experience working with Windows, Linux, and/or Mac systems.
Ability to work scheduled or as-needed 12-hour shifts, including overnight and weekend work, and overtime.
Ability to lift up to 50 pounds unassisted.

Responsibilities

Troubleshoot computer hardware problems and analyze production job performance issues.
Proactively monitor the Laboratories’ networking environment to identify problems and coordinate their resolution.
Monitor the health of local and remote systems within the High-Performance Program.
Respond to Tier I Help Desk requests, providing triage and follow-up.
Develop and maintain scripts for operational use.
Escalate high-performance computing issues to system and vendor staff.
Troubleshoot user issues, respond to Help Desk tickets, and keep users informed about resolution progress.
Perform system deployments and routine maintenance, including patching and updates.
Triage and investigate incoming user tickets.
Perform operational technical tasks, including password resets and resolving printing, scanning, and peripheral hardware issues.
Perform operational logistics, including building checks, package logging, visitor processing, and answering phone calls.
Unpack and relocate computer hardware, including laptops, desktops, servers, monitors, and printers.
Take on non-interference projects.