Help Desk Engineer I

SAIC•Princeton, NJ

1d•Onsite

About The Position

SAIC is seeking a Help Desk Technician to support a 24x7 data center and its users at a customer site in Princeton, New Jersey. The role helps operate a supercomputer and associated systems and supports user computer systems in a heterogeneous environment. Work includes monitoring batch compute jobs, network performance, and facility infrastructure. The Help Desk Engineer works with technical climate scientists and responds to user requests in a professional, user-friendly manner. The position operates under the guidance of professional staff and includes Tier I help desk support, system monitoring and troubleshooting, routine maintenance and deployments, script development, and operational logistics. The role follows alternating approximately 12-hour shifts, working three days during the first week and four days during the second week of a period, for a total of 80 hours per period. Shift work may include overnight and weekend hours, as well as overtime as scheduled or necessary. The position is on-site in Princeton, NJ.

Requirements

High school diploma.
At least 3 years of experience.
U.S. citizenship.
Ability to obtain and maintain a Public Trust clearance.
Experience working directly with general information technology.
Experience working with Windows, Linux, and/or Mac systems.
Ability to work scheduled or as-needed 12-hour shifts, including overnight and weekend work, and overtime.
Ability to lift up to 50 pounds unassisted.

Responsibilities

Troubleshoot computer hardware problems and analyze production job performance issues.
Proactively monitor the Laboratories networking environment to identify problems and coordinate their resolution.
Monitor the health of local and remote systems within the High-Performance Program.
Answer Tier I help desk requests, provide triage and follow-up, and keep users informed about ticket resolution progress.
Develop and maintain scripts for operational use.
Escalate high-performance computing issues to system and vendor staff.
Triage and investigate incoming user tickets and troubleshoot user issues.
Deploy systems and perform routine maintenance, including patching and updates.
Perform operational technical tasks such as resetting passwords and resolving printing, scanning, and peripheral hardware issues.
Perform operational logistics, including building checks, package logging, visitor processing, and answering phone calls.
Unpack and relocate computer hardware, including laptops, desktops, servers, monitors, and printers.
Take on non-interference projects.