Help Desk Support

Corps Solutions • Suffolk, VA

21h • Onsite

About The Position

The Help Desk Support position reports to and receives work direction from the JEDD Program Manager. This role involves providing technical troubleshooting for various systems, diagnosing and resolving technology issues, performing account management tasks, deploying software updates, and assisting in the development of technical support documentation. The position also requires maintaining the Help Desk web presence and documenting technical problems in service management systems.

Requirements

• High School degree and 3 years’ experience in the Experience section is also acceptable.
• Experience and ability to perform information systems customer support on networks, and other work in the client/server field, or related fields.
• Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
• Strong communication and presentation skills – read, write, and communicate effectively in English.
• Able to design, prepare, and present clear training programs.
• Strong analytical and problem-solving skills
• Excellent computer skills required.
• Proficient in the entire suite of MS Office and have the ability to quickly learn additional systems.
• Qualification as an authorized company driver is required.
• All authorized company drivers must have a valid driver’s license, current automobile insurance, and a driving record that is acceptable to the company’s auto insurance provider.
• A Secret security clearance is required for this position.
• The ability to obtain a Top-Secret security clearance is required for this position.

Nice To Haves

• Associates degree from an accredited college or university in Computer Science, Information Systems Management, or Computer Science Application Management or related field is preferred.
• Familiarity with SharePoint and C2PC is desired.

Responsibilities

• Provide technical troubleshooting for Windows-based PCs, Macs, mobile devices, and related technologies.
• Diagnose and resolve technology issues immediately or escalate to appropriate support staff.
• Perform account management tasks: unlock accounts, reset passwords, re-enable computer accounts, and verify user identity.
• Deploy software updates and manage user access to administrative services and file storage.
• Assist in developing technical support documentation and procedural guides.
• Maintain and update the Help Desk web presence.
• Document and log technical problems in service management systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree