Help Desk Support

Fintech Brand•Beverly, MA

2d•Onsite

About The Position

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering seamless IT support across the organization. In this hands-on role, you’ll troubleshoot systems, manage user accounts, and ensure employees have the tools they need to stay productive. This role is ideal for someone who thrives in a service-oriented environment, enjoys troubleshooting, and can effectively manage support requests while collaborating across teams.

Requirements

Working knowledge of Active Directory, Entra ID, Office 365, Exchange Online, Microsoft Intune, SMB file shares, and Windows 11
Working knowledge of PC hardware and peripherals including but not limited to: computers, printers, scanners, & mobile devices (iOS, Android)
Working knowledge of client PC connectivity: Wireless, Ethernet, TCP/IP, & VPN
Excellent customer service and troubleshooting skills
Effective written and oral communication skills
Ability to communicate technical information, oral and written, to both technical and non-technical recipients
Ability to self-manage time and workloads, work independently, and work as a team member

Nice To Haves

Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus.
Certification from Cisco, CompTIA, Microsoft, VMware, or similar
PowerShell scripting
Experience configuring, maintaining, and troubleshooting Microsoft Autopilot and Intune environments, including but not limited to: device & user configuration, device & user profiles, application packaging
Familiarity with on-premise and Microsoft Entra networking in an enterprise environment
Familiarity with Atlassian Jira ITSM & Microsoft DevOps
Familiarity with Mimecast
Familiarity with antimalware solutions, such as Arctic Wolf, CrowdStrike, Defender for Endpoint, & Trend Micro WFBS

Responsibilities

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
Manage support requests in a ticketing system in a timely and effective manner, per defined policy and SLA
Create, configure, and maintain user accounts, email accounts, and related services
Procure, configure, and deploy, IT equipment and peripherals
Manage inventory of physical equipment, software, and software licenses
Create and maintain process documentation related to job responsibilities
Effectively communicate within department and cross-functionally, as appropriate
Identify and escalate concerns to the manager
Provide manager with report(s) on status of support activities, follow-up, and adherence to goals
Participates in meetings and is dependable as a resource on assigned projects
Other responsibilities as assigned