Help Desk Support II
Crestwood Behavioral Health•Stockton, CA
•$25 - $28
About The Position
Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family! For more than 50+ years Crestwood has been committed to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Our model of care focuses on a personal and self-directed process that empowers the people we serve and helps them to develop the skills to thrive!
Requirements
- Associate's degree and/or certificate required in Information Systems or related field.
- Minimum of 4 years experience in IT Help Desk operations.
- Must have a working concept and knowledge of managing and maintaining a Windows environment.
- Experience with ManageEngine, Service Desk tools, or other similar help desk software.
Nice To Haves
- UNIX experience is desired.
Responsibilities
- Assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review.
- Provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group.
Benefits
- Medical, Dental, and Vision Coverage
- Life Insurance
- Vacation
- Mental Health Days
- Paid Sick Leave
- Sick Leave Buy Back
- 401(k) Retirement
- Scholarship Program
- Qualifying Supervision for BBS Associates
- Competitive Pay
- Paid Holidays
- Service Awards
- Jury Duty Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
