Help Desk Support

Corps Solutions • Suffolk, VA

1d • Onsite

About The Position

The Help Desk Support position reports to and receives work direction from the JEDD Program Manager. This role involves providing technical troubleshooting for a variety of systems, managing user accounts, deploying software updates, and maintaining technical documentation. The position requires strong communication and problem-solving skills, with a focus on customer service.

Requirements

• High School degree and 3 years’ experience in the Experience section is also acceptable.
• Demonstrated success in two (2) or more of the following areas: Experience and ability to perform information systems customer support on networks, and other work in the client/server field, or related fields.
• Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
• Strong communication and presentation skills – read, write, and communicate effectively in English.
• Able to design, prepare, and present clear training programs.
• Strong analytical and problem-solving skills
• Excellent computer skills required.
• Should be proficient in the entire suite of MS Office and have the ability to quickly learn additional systems.
• Qualification as an authorized company driver is required.
• All authorized company drivers must have a valid driver’s license, current automobile insurance, and a driving record that is acceptable to the company’s auto insurance provider.
• A Secret security clearance is required for this position.
• The ability to obtain a Top-Secret security clearance is required for this position.

Nice To Haves

• Associates degree from an accredited college or university in Computer Science, Information Systems Management, or Computer Science Application Management or related field is preferred.
• Familiarity with SharePoint and C2PC is desired.

Responsibilities

• Provide technical troubleshooting for Windows-based PCs, Macs, mobile devices, and related technologies.
• Diagnose and resolve technology issues immediately or escalate to appropriate support staff.
• Perform account management tasks: unlock accounts, reset passwords, re-enable computer accounts, and verify user identity.
• Deploy software updates and manage user access to administrative services and file storage.
• Assist in developing technical support documentation and procedural guides.
• Maintain and update the Help Desk web presence.
• Document and log technical problems in service management systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree