Help Desk Support (Remote)

MEI Industrial Solutions•Chandler, AZ

8h•Remote

About The Position

Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting. Acts as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.

Requirements

Associates degree or equivalent in information technology.
Minimum three (3) years proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site.
Proficiency in Microsoft 365, Microsoft Windows 10, Microsoft Office, printers, scanners, and mobile devices.
Excellent interpersonal and project management skills.
Ability to communicate technical information to both technical and non-technical personnel.
Ability to create and write clear, complete documentation of systems and procedures.
Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
Self-motivated and able to work independently.
Must be able to work in a high functioning team environment.
Display the highest levels of honesty, integrity, and professionalism.
Take pride in your work and in the company.
Communicate openly and strive for peak performance in daily tasks.
Know and deliver the quality service MEI’s customers have come to expect.

Responsibilities

Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware.
Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
Coordinate user problem resolution with outsourced IT consultants as necessary and track and report recurring problems.
Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN.
Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office 365, Microsoft D365, SharePoint, etc.).
May suggest modifications and corrections to existing software applications.
May provide training in use of new hardware or software.
Develop and maintain catalog of hardware and software equipment and licensing.
Perform all other tasks as assigned or requested.