Help Desk Support Specialist

Duraserv Corp • Coppell, TX

4d • Onsite

About The Position

DuraServ is seeking a technically sharp Help Desk Support Specialist to provide Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365. This role involves managing Azure VM, troubleshooting networking, onboarding new users, and creating technical documentation. The ideal candidate is a specialist in the Microsoft stack who can resolve escalated issues with precision and maintain thorough documentation.

Requirements

• 3+ years of combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support.
• Demonstrated Tier II or higher support experience.
• Hands-on experience with Azure Virtual Machines and Azure networking components (virtual networks, subnets, VPN connectivity).
• Proficiency with technical support ticketing systems and remote support tools.
• Technically fluent in the Microsoft stack (Azure, Office 365, and Dynamics 365).
• Strong diagnostic skills to analyze symptoms, isolate root causes, and resolve issues.
• Cloud-competent with confidence in managing Azure VMs and networking components.
• Clear communicator, able to explain technical issues to non-technical users.
• Documentation-disciplined with procedures, configurations, and troubleshooting steps.
• Ability to manage multiple tickets simultaneously, triage effectively, and maintain composure under volume.

Nice To Haves

• Associate or bachelor's degree preferred.
• Experience supporting Microsoft Dynamics 365 environments.
• Familiarity with new user provisioning workflows including account setup, permissions, and cloud environment integration.
• Microsoft certifications (AZ-104, MS-900, or equivalent) are a meaningful differentiator.

Responsibilities

• Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues.
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage, troubleshoot, and configure Azure Virtual Machines, including configuration, monitoring, and ongoing support.
• Address and resolve Azure networking issues, such as virtual networks, subnets, and VPN connectivity.
• Manage new user onboarding end-to-end, including account setup, email, permissions, and network and cloud environment integration.
• Develop and maintain current, accurate technical documentation for procedures, troubleshooting steps, and system configurations.

Benefits

• Competitive compensation commensurate with experience
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• Exposure to a national enterprise Microsoft stack across Azure, O365, and Dynamics 365
• A stable, office-based environment
• A team that values technical precision, documentation discipline, and getting it right the first time
• The opportunity to be the IT infrastructure backbone for a growing national organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED