Help Desk Support Analyst
About The Position
As a Helpdesk Support Analyst, you will have the opportunity to work with technology departments from various companies in the Hankey Investments Group to ensure reliable operation of our systems. Western Funding is a fast-growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automotive financing to borrowers with limited access to traditional credit. Western Funding enables the origination, accepts assignment of and services installment loan contracts originated by its national network of automobile dealers. Dealers own their portfolios and share in the collections on the associated installment loan contracts.
Requirements
- Minimum of 2 years of experience in IT troubleshooting and support.
- Take initiative, be proactive and propose improvements to streamline existing processes.
- Strong organizational skills and ability to take ownership of issues.
- Basic PC hardware knowledge and computer device setup and troubleshooting.
- Advanced knowledge of Windows desktop OS version 7, 8 and 10.
- Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
- Knowledge of shared and network printers. Ability to troubleshoot, install and repair drivers.
- Advanced knowledge of networking, setup and troubleshooting.
- Knowledge of Microsoft Office suite, especially Outlook.
- Local candidates only.
- No remote work.
Nice To Haves
- Certifications such as A+, Network+ are optional but preferred.
Responsibilities
- Process new user setup and termination requests in required systems.
- Respond to phone calls, emails and online tickets using company’s ticketing system.
- Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)
- Communicate with third party vendors and providers.
- Maintain inventory system and keep a detailed log of assets for traceability.
- Occasional weekend and evening support, either on call or on site when needed.
- Be in charge of premises access, create, assign and disable identification badges.
- Review system logs and escalate errors.
Benefits
- Medical, Dental, and Vision benefits
- Life Insurance and Long-term disability plans
- Flexible Spending Account
- 401K matching
- Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
- Wellness Programs
- Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- Employee Loan Assistance
- Annual Flu Shot
- Paid Vacations Days
- Paid Sick days
- Paid holidays
- HGym (available in our Los Angeles, CA & Dallas,TX office)
- Rental Car Discounts, Dell Member Purchase Program
- UKG Wallet
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
