Help Desk Support - Overnights

Wunderlich-Malec Careers•Eden Priaire, MN

7d•Remote

About The Position

Wunderlich-Malec Engineering, a 100% employee-owned ESOP, is seeking an IT Helpdesk Support Specialist for their overnight shift. This remote position will provide technology support for operational needs and personal technology devices and equipment. The role involves supporting office and field users across multiple locations via phone, email, remote desktop control, and desk-side support. Work hours include regularly scheduled business hours and after-hours coverage. Please note: This position does not sponsor work visas.

Requirements

Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
Basic understanding of networking and DNS
Good understanding of computer systems, mobile devices, and other tech products
Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
Willingness to travel to all LSC locations, business functions, and training as needed for work

Nice To Haves

Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Responsibilities

Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
Attempts to resolve most of the support requests upon first contact with the user
Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
Participate in new hardware and software rollouts
Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
Responsible for allocating/purchasing new and used devices as requested and approved
Participates in companywide initiatives or projects as it relates to technology, equipment, or services
Administer user management controls over company software systems
Other duties as assigned