Part Time Help Desk Support
Wharton County Junior College•Wharton, TX
About The Position
The Part Time Help Desk Support is responsible for providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology request. This position filters and escalates appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator.
Requirements
- High School diploma or equivalent
- One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education
- Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques
- Experience answering telephones
- Experience communicating effectively with a diverse end-user population
- Experience providing instructions to users
- Criminal background check
Responsibilities
- Providing excellent customer service
- Supporting first line response for students, faculty, and staff requiring assistance with information technology requests
- Filtering and escalating appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
