Help Desk Support Technician

Whitman, Requardt & Associates, LLP•Baltimore, MD

4d•$22 - $27•Onsite

About The Position

At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 110 years, and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world! We are currently seeking motivated Help Desk Support Technician to provide top-notch technical support to end-users of all levels. This is a great entry level opportunity. This is an onsite position in our Baltimore, MD office. As a Help Desk Support Technician, you'll have the opportunity to gain valuable experience in the IT field while delivering the highest level of customer service and support. You'll be responsible for assessing problems quickly and responding with attention to detail, supporting a wide range of software and hardware issues, and researching and resolving IT issues while working independently and taking initiative.

Requirements

Bachelor’s degree in information technology or other relevant discipline required
0-2 Years of relevant experience
Applicant must have a valid driver's license and clean driving record
US Citizenship Required
Experience or relevant coursework in supporting desktops, laptops, and printers in a production Help Desk environment in the following areas required:
Solid knowledge of Windows 11 desktop operating systems, including installation, configuration, and troubleshooting.
Proficiency in working with MS Office and Office 365 suite, OneDrive, and Teams
Experience configuring, troubleshooting, and repairing PC hardware
Basic understanding of LAN/WAN technology
Experience in supporting mobile devices, including Apple iOS and Android devices.
Ability to work with non-technical users patiently, providing them with clear and concise instructions and support.
Strong oral and written communication skills are essential
Outstanding Customer Service oriented attitude

Nice To Haves

CompTIA A+ and/or Microsoft Certification or related certification preferred
Understanding of Microsoft Active Directory account management, such as password reset and group policy, would be a plus.

Responsibilities

Exceptional Customer Service: Exceed customer expectations by providing timely and professional solutions.
Technical Skills: Evaluate complex problems and respond promptly with attention to detail.
Timely Response: Address customer calls courteously and efficiently.
Technical Support: Assist users with Windows 11, Microsoft 365 and MS Office Products, Teams, Apple iOS, and other applications.
Proactive Issue Resolution: Identify and resolve issues before they escalate.
System Setup: Configure computer systems to meet user needs.
Asset Management: Maintain accurate inventory records.
Coordinate with vendors: Ensuring prompt resolution of defective product issues and provide necessary support to customers.
Help Desk ticketing: Capture and update tickets regularly, keeping the end users informed, capturing detailed information of resolutions.
Light Travel: Travel as needed to provide on-site support at branch offices.

Benefits

Flexible work schedule options
Competitive salary
Leave accrual and paid holidays
Healthcare benefits
Group Life Insurance, as well as additional optional life Insurance, short and long term disability insurance
Flexible spending accounts for medical and dependent care reimbursement
401(k) Retirement Plan
Tuition Reimbursement
Employee Assistance Program
Parental and maternity leave benefits