Help Desk Support

TEKsystems • Littleton, CO

5d • $27 - $29 • Hybrid

About The Position

This client is hiring Help Desk contractors in Denver, CO. This high-volume service desk supports thousands of internal users and hundreds of applications. Agents handle 10–30 calls daily, with 800–1100 calls across the team, using ServiceNow for ticketing. This is a 100% phone-based role focused on first-contact resolution in a fast-paced call center. You’ll troubleshoot hardware, software, and connectivity issues, document tickets, support user access and installations, and escalate when needed while maintaining strong customer service. This is a hybrid role requiring 100% onsite during the first 5 weeks of training and at least 50% onsite afterward. There is potential for full-time conversion based on performance and attendance. Shift flexibility is required, including nights, weekends, and holidays. We are seeking candidates who can handle a high call volume, meet performance metrics, and communicate technical solutions clearly to non-technical users.

Requirements

• Experience with Active Directory
• Experience with MFA
• Experience with Microsoft 365
• Experience with Windows troubleshooting
• Experience with basic networking (VPN, Wi-Fi, TCP/IP)
• Ability to handle a high call volume
• Ability to meet performance metrics
• Ability to communicate technical solutions clearly to non-technical users

Nice To Haves

• Familiarity with ServiceNow
• Familiarity with Citrix/virtual environments
• Familiarity with MDM tools
• Familiarity with printer support

Responsibilities

• Troubleshoot hardware, software, and connectivity issues
• Document tickets
• Support user access and installations
• Escalate when needed
• Maintain strong customer service

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed