Help Desk Support Technician
About The Position
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.
Requirements
- 1–3 years of IT Help Desk / Desktop Support experience
- CompTIA A+ (or equivalent)
- Strong troubleshooting and customer service skills
- Experience with ticketing systems and remote support tools
Nice To Haves
- ITIL Foundation
- Experience with MDM tools (Intune, MaaS360, JAMF)
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person
- Troubleshoot hardware, software, and network issues
- Support Windows 10/11 and macOS environments
- Manage tickets using tools such as ServiceNow, Remedy, or equivalent
- Perform Active Directory tasks (user creation, password resets, group management)
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Assist with device imaging (PXE), deployments, and upgrades
- Provide support for VPN, remote desktop, and connectivity issues
- Maintain asset inventory and assist with hardware lifecycle management
- Escalate complex issues to Tier 2/3 teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
