Help Desk Support Intern (Job 1369)
DLH•Bethesda, MD
•Onsite
About The Position
The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members.
Requirements
- Must have completed 60+ credits or have an Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
- Must have a cumulative GPA of 2.5 or above.
- Must be enrolled in a FULL-TIME accredited undergraduate university.
- One year of general experience.
- Ability to obtain a Public Trust Clearance
Nice To Haves
- Exceptional customer service
- Hands-on experience with the installation, configuration, and use of a wide range of COT S (Commercial-Off-The-Shelf) desktop software and hardware in a networked environment running Windows, Mac, and/or Linux OS.
- Experience with enterprise-level ticketing systems such as ServiceNow and Remedy.
- Experience with iOS/Android
Responsibilities
- Provide responsive support for walk-in customers and ad-hoc desk-side support as required, configuring phones and tablets for remote use.
- Follow relevant procedures to resolve incidents and fulfill requests within agreed-upon service level agreements (SLAs).
- Assist DIR SD Manager as needed
- Establish productive working relationships and maintain effective communications with teammates and users.
Benefits
- Performance incentives
- Program-specific awards
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
