Help Desk Support Analyst

TEKsystems•Shelton, CT

6d•$25 - $30•Onsite

About The Position

This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.

Requirements

Three or more years of experience in related areas, or commensurate education
MacOS and Apple (MacBook/iMac) hardware support
Microsoft O365
MS Teams
Windows 11
iOS, Android

Nice To Haves

Desire to stay abreast of best practices and technologies that affect the business
Ability to learn and retain new skills
Advanced problem solving skills and the ability to develop creative solutions
Excellent interpersonal skills
Strong Customer Service Abilities
Highly Organized
Physical PC repair/maintenance
Attention to Detail with the Ability to Prioritize Workload
Team Player
Analytical and Problem-Solving Ability
Strong Interpersonal and Business Professional Communication Skills – both written and verbal
ServiceNow

Responsibilities

Supporting end users
Maintaining support processes
Identifying and remediating support trends on an ongoing basis
Building and maintaining relationships with global peer team members and key business customers
Implementing the Global Technology Services strategy