Help Desk Analyst
Lake Michigan Credit Union•Grand Rapids, MI
•Hybrid
About The Position
The Help Desk Analyst I role is responsible for ensuring the smooth and effective operations of the credit union’s information and operating systems, hardware/software, training, and support.
Requirements
- One to three years of similar or related experience.
- Ability to communicate with supervisors, employees, outside vendors, and repair personnel both in-person and over the phone.
- Diagnostic and maintenance abilities with PC hardware, software and LAN.
Responsibilities
- Reviews documentation of new modules/features, submits for use to management team.
- Interfaces with vendor on implementation, configuration of software/hardware, Datacom/cabling, prioritization and resolution of problem issues.
- Maintains internal list of priority issues.
- Assists in development of internal documentation of procedures for development and use of PC and DP system applications.
- Trains credit union staff on PC fundamentals and provides PC support, i.e. Windows, basic word processing, etc.
- Completes hardware maintenance, upgrades, trouble-shooting and repair.
- Internal repair when feasible, otherwise coordinate with external repair service.
- Evaluates repair/upgrade cost benefit.
- Installs and configures software.
- Generates reports or downloads for DP system.
- Maintains and administers local area network.
- Distributes/inserts updates of DP vendor documentation.
- Backs up critical data files on PC/LAN.
- Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.
Benefits
- weekly pay
- retirement savings options
- comprehensive health coverage including medical (with prescription)
- dental
- vision
- HSA match
- paid parental leave
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
