Help Desk Analyst
Real Soft•Philadelphia, PA
About The Position
This role involves working as a Help Desk Analyst, focusing on providing support through a single point of contact. The position requires strong customer service, communication, and problem-solving skills, along with a solid understanding of help desk applications and processes.
Requirements
- Minimum 2 years of experience working in single point of contact help desk.
- Experience using GroupLink's Everything Helpdesk application.
- Strong customer service skills; telephone etiquette.
- Good team-oriented interpersonal skill.
- Good organizational skills.
- Good analytical and problem-solving skills.
- Good oral and written communications skills (technical and non-technical).
- Strong understanding of the ACD system and trouble ticket process.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
