Help Desk Specialist II

SAIC • Washington, DC

4d • Onsite

About The Position

SAIC is looking to fill an "as needed" Help Desk Support position located in Washington, DC. This role will be specifically supporting one of our Healthcare programs. This role will require someone to work onsite and directly interact with our customers. SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Requirements

• First line technical support experience
• Experience with account administration
• Experience with software and documentation distribution
• Experience with system and network status inquiries
• Experience with problem entry via problem tracking tool
• Experience maintaining and updating tracking tools
• Experience providing phone and in-person support
• Experience supporting e-mail, directories, and standard Windows desktop applications
• Experience supporting applications developed under contract or predecessors
• Ability to work in a fast-paced environment

Responsibilities

• Provides first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool.
• Maintains and updates tracking tool.
• May report recurring problems to management.
• Provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Must be able to work in a fast paced environment.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed