Help Desk Specialist

S2Technologies • Colorado Springs, CO

1d • Onsite

About The Position

S2Technologies is seeking a Client Service Technician/Help Desk Specialist to provide end-user, system, and network support. This role involves hands-on and remote work on various devices, firmware, and software across different network types (wired, wireless, VPN, unclassified, and classified). The specialist will troubleshoot and install solutions from communication systems to end devices, ensuring proper operation and documentation of all activities.

Requirements

• At least 6 months of Helpdesk Support Experience.
• Basic understanding of networking, including OSI model concepts.
• Basic understanding of the concepts and functionality of Windows Operating Systems.
• Basic understanding of Microsoft Office Products (Word, Excel, PowerPoint).
• Experience with two or more of the following: desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment.
• Experience with firmware and software, and local and network logical objects/structures.
• Experience with computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials.
• Ability to work in a fast-paced environment.
• Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem.
• IAT Level II Certification.
• Secret Clearance Required.

Nice To Haves

• BA/BS preferred

Responsibilities

• Provide end-user, system, and network support.
• Perform hands-on and/or remote work on end-user and shared devices, firmware, and software.
• Manage local and network logical objects/structures on PSFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks.
• Troubleshoot and install solutions from communication to the end device.
• Perform receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end-user and shared devices.
• Manage computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials.
• Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and procedures.
• Accurately document all customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution.
• Monitor all network capabilities, functions, and performance utilizing provided tools and systems, and create trouble tickets on all issues observed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level